How to Return a Product
1
To initiate a return, email us at info@clickandframes.com or WhatsApp at
980-8421647.
2
Provide Order Details – Share your order number, product details, and reason for the return.
3
Wait for Confirmation – Our team will review your request and provide further instructions.
4
Pack the Product – Securely pack the item in its original packaging.
5
Return the Product – Follow the instructions given by our support team to complete the return process.
Conditions for returns
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1. The product must be in perfect condition, completely untouched, unchanged, and without any flaws. Fashion items can be tried on to check the fit without being considered used. If an item is returned in less than perfect condition, we have the right to send it back to you.
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2. The item should come with all its original tags, user manual, warranty cards, any freebies, and accessories.
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3. You should return the product in its original manufacturer packaging or box, without any damage. If it was delivered in additional Click And Frame packaging, return it in the same condition with the return shipping label attached. Avoid putting tape or stickers on the manufacturer's box.
Refund Policy
| Payment Method | Refund Option | Refund Time |
|---|---|---|
| Cash on Delivery (COD) | Refund Voucher | 1-2 working days |
| Bank Deposit | Refund Voucher | 4-5 working days |
Return & Refund Policy
1
We want you to be happy with your Click And Frame order. Returns, replacements, or refunds may be requested for eligible issues.
2
You may request a return if the product arrives damaged or you receive the wrong item.
3
For damaged or incorrect products, please contact us within [X days] of delivery with clear photos or a video of the issue.
4
Personalized and customized products are not eligible for return, except in cases of damage or a confirmed error from our side.
5
Please provide your order number along with clear photos or video when requesting a return or replacement.
Return Conditions
- 1. The product must be returned in its original condition and packaging, where applicable.
- 2. Return requests for damaged or incorrect products must include the order number and clear proof of the issue.
- 3. Change-of-mind returns are not accepted for personalized or customized products.
- 4. Click And Frame will review each eligible return request and confirm whether a replacement or refund can be provided.
Refund & Replacement
If your return request is approved, we will provide a replacement or refund according to the nature of the issue and our applicable policy.
For damaged or incorrect orders, please contact our support team as soon as possible after delivery so we can assist you promptly.